At tmt, we believe that entertainment should always feel good. This page gives every Filipino player the tools, information, and support needed to keep gaming fun, safe, and within healthy limits.
Gaming is meant to be a source of entertainment, not stress. Here is how tmt supports healthy play habits across the Philippines.
Decide in advance how much you are comfortable spending each day, week, or month — and stick to it. Setting a deposit limit before you start playing is one of the most effective ways to keep your gaming budget under control. When you reach your limit, take a break and come back another time. Treating your gaming budget the same way you treat any other leisure expense helps you stay in a healthy relationship with the platform. If you ever feel your limits need adjusting, contact our support team and we will assist you promptly.
It is easy to lose track of time when you are enjoying sports betting or live casino games on mobile. We encourage all players to set a personal time limit for each session and use your device's built-in screen time tools to stay aware. Taking regular breaks — even just stepping away for ten minutes — helps you stay sharp and enjoy the experience more. Long uninterrupted sessions can affect your decision-making, so pacing yourself is always the smarter approach. Remember, the platform will always be here when you return.
If you feel that you need a longer break from the platform, tmt offers a self-exclusion option that temporarily or permanently restricts access to your account. This is a voluntary tool designed to give you full control over your own gaming behaviour without judgement. To request self-exclusion, simply reach out to our support team and we will process your request as quickly as possible. During the exclusion period, you will not receive any promotional communications from us. We take every self-exclusion request seriously and will honour it without question.
tmt is strictly for players aged 21 and above, in line with Philippine regulations for online entertainment platforms. We use age verification during registration to prevent underage access, and we encourage parents and guardians to use parental control software on shared devices. If you suspect that a minor has accessed the platform, please contact our support team immediately so we can investigate and take appropriate action. Keeping young people safe is a responsibility we take seriously at every level of our operation. No exceptions are made to our minimum age policy under any circumstances.
Problem gambling can affect anyone. Knowing the early warning signs helps you — or someone you care about — get support before things escalate.
Continuing to play in an attempt to win back money you have already lost is one of the clearest signs that gaming has moved beyond entertainment. Every session should be treated as independent — past results do not influence future outcomes. If you find yourself increasing your bets to recover losses, it is time to step back and reassess. Reaching out to a trusted friend or a professional counsellor at this point can make a significant difference. There is no shame in asking for help.
Using money set aside for rent, food, bills, or other essential expenses to fund gaming activity is a serious warning sign. Entertainment spending should always come from discretionary income — money left over after all your obligations are met. If you notice that gaming is affecting your ability to cover everyday costs, please use our self-exclusion tool or contact support immediately. Financial stress caused by gaming is a recognised problem, and professional help is available across the Philippines. Acting early makes recovery much more manageable.
When gaming starts to take priority over family, work, school, or social commitments, it is a sign that the balance has shifted in an unhealthy direction. Healthy gaming fits comfortably around your life — it does not replace or disrupt it. If people close to you have expressed concern about how much time or money you spend on gaming, take those conversations seriously. Open communication with loved ones is an important part of maintaining a healthy relationship with any form of entertainment. Consider speaking with a professional if you find it difficult to cut back on your own.
Using gaming as a primary way to cope with negative emotions — such as stress, loneliness, boredom, or anxiety — can quickly lead to dependency. While entertainment can provide a healthy distraction in moderation, it should not be your main strategy for managing difficult feelings. If you notice that you feel compelled to play whenever you are upset or overwhelmed, speaking with a mental health professional is a positive and courageous step. There are free and confidential support services available in the Philippines that can help. You do not have to navigate this alone.
Quick answers to help Filipino players understand their options and rights on tmt.
To set a deposit or spending limit on your tmt account, contact our support team directly and let them know the limit you would like to apply and the time period it should cover — daily, weekly, or monthly. Our team will apply the limit to your account promptly and confirm once it is active. Limits are designed to help you stay within a budget you are comfortable with, and we strongly encourage all players to use them as a proactive tool rather than waiting until a problem arises. If you later decide you want to lower your limit, we can action that immediately. Requests to increase a limit will be subject to a short cooling-off period to ensure the decision is considered carefully.
Self-exclusion is a voluntary tool that allows you to temporarily or permanently block access to your tmt account. It is designed for players who feel they need a structured break from gaming and want an external barrier to help them stick to that decision. To request self-exclusion, contact our support team and specify whether you want a temporary exclusion — for a set number of days or weeks — or a permanent closure. Once the exclusion is in place, you will not be able to log in, deposit, or receive promotional messages for the duration of the period. We process all self-exclusion requests with full respect for your privacy and without any pressure to reconsider.
If you or someone you know is struggling with problem gambling, professional support is available in the Philippines through mental health organisations, community health centres, and licensed counsellors who specialise in behavioural issues. The National Center for Mental Health (NCMH) provides accessible services across the country, and many local government units also offer free counselling programmes. Talking to a trusted family member or close friend is often a helpful first step before seeking formal support. Remember that seeking help is a sign of strength, not weakness, and early intervention leads to much better outcomes. Our support team can also point you toward appropriate resources if you reach out to us directly.
Yes, absolutely. You do not need to close your account permanently to take a break from the platform. A temporary self-exclusion or a cooling-off period can be applied to your account for any duration you choose — whether that is a few days, a couple of weeks, or longer. During this time your account remains intact, your balance is preserved, and no activity can take place. When the period ends, you can resume playing at your own pace. We encourage players to use this option freely and without hesitation whenever they feel they need some distance from the platform. Your wellbeing always comes first at tmt.
Responsible gaming is at the heart of everything we do at tmt. If you have questions about your account, limits, or need support, our team is ready to help. You can also visit our FAQ page for more detailed guidance.